Terms & Conditions
The following terms and conditions apply to all purchases and transactions processed by this website. Please read carefully and print a copy for reference. Details of how to place and pay for your order online are available here.
All prices are shown in £ sterling and include VAT. We reserve the right to change advertised prices at any time. Please note that prices change regularly. We reserve the right to cancel any order for an item found to be priced incorrectly.
We accept payment by debit or credit card, bank transfer, cheque (goods/services supplied only on receipt of cleared funds) and SagePay (online orders only).
All products displayed on the website are subject to availability and may be changed at any time. If your order cannot be fulfilled you will be contacted and offered an alternative product or given a full refund.
See our installation page for more information & terms.
All products are supplied have a minimum of a 12 month warranty following the date of delivery. All products are sold for domestic use only and have no warranty for commercial use. If you require a product for commercial use and require a commercial warranty please contact us on 01307 464187 for assistance.
We offer extended warranties for domestic use only for up to a maximum of 5 years on selected products.
Damaged & Faulty Goods
Faulty or damaged goods should be reported to us within 48 hours of receipt, Faulty or damaged Items that were delivered by us will be collected and replaced as soon as possible (subject to availability of replacement ). Items being returned to us should be done so together with all original packaging.
Unwanted goods may be returned to us within 14 days of receipt of goods*. Do not install or use any unwanted items. This counts as acceptance of goods and the item is then non-returnable and non-refundable.
*Please note, for special order appliances or non stock items we do not offer a refund/return or exchange.
We reserve the right to apply a 10% handling charges for returned items under certain circumstances.
We reserve the right to refuse a return due to the following:
- The goods received back are incomplete.
- The returned goods are missing their original packaging.
- The cancellation was requested after the 14 day notification period.
Please note that we do not accept returns and will not provide refunds if the goods you wish to return are in any condition other than new or have been installed or used.
Please see our installation page for more details.
All complaints are treated seriously and can be made in writing to The Manager, Colin M Smith, 139 Castle Street, Forfar, DD8 3HN or emailed to: firstname.lastname@example.org or by calling 01307 464187.
Your Statutory Rights
None of the above affects your statutory rights as a consumer. We reserve the right to amend our terms and conditions clauses wherever consumer statutory rights are not affected.
Use of Website
The term “Colin M Smith Ltd” or “us” or “we” refers to the owner of the website whose registered office is 138 Castle Street, Forfar, DD8 3HN. The term “you” refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Scotland.
Colin M Smith Limited is a private limited company registered under the Companies Act 2006: Registration No. SC094396, Registered Address: 139 Castle Street, Forfar, DD8 3HN
Colin M Smith is registered for VAT, Registration No. 269 1861 25